How can we help?

Fold Support can help with customer accounts, laundry bookings, card payments, pickup and delivery status, cancellations, refunds, and privacy requests.

Bookings and delivery

  • Open Orders in the Fold Customer app to see the latest status.
  • Include your booking ID when contacting support.
  • Need immediate phone assistance? Call (708) 905-9414 anytime.
  • Report delivery issues as soon as possible after delivery.

Payments and refunds

Card payments are processed by Stripe. Eligible refunds return to the original payment method; bank processing time may vary.

Need help?